The ISO 20000 / ISO20000 Standards

 

ISO 20000

CONTENTS

 

The Service Delivery Library

An comprehensive series of documents and templates to support the service delivery process, including SLA templates.

 

The Resolution Process Library

An comprehensive series of documents and templates to support the service delivery process

 

The Control Process Library

An comprehensive series of documents and templates to support the control process

 

The Release Process Library

An comprehensive series of documents and templates to support the release process

 

The Relationship Process Library

Key templates and documents to support the relationship process

 

The ISO 20000 Process Sheets

The ISO 20000 processes distilled into a series of easy to use graphical reference sheets. 

 

The ISO 20000 Training Presentations

A PowerPoint introduction for executive management. 

 

ISO 20000 Compliance Assessment Kit

An Excel based kit to measure assessment against ITSM processes. 

 

The ISO 20000 Strategy Template

A template document detailing the case for ISO 20000 from a strategic viewpoint. 

 

A Sample Outsourcing Agreement and Various Bonus Items

A range of additional support materials.

 

PURCHASE
THE TOOLKIT

The ISO 20000 Toolkit On Your PC

The entire toolkit can be purchased online and downloaded straight to your PC. Simply visit our

ISO 20000  Purchase Page

 

 

The ISO 20000 Standards

 

Both ISO 20000-1 and ISO 20000-2

 

 

The toolkit includes a copy of each of the ISO 20000 standards, in printable PDF format:  

1) ISO/IEC 20000-1:2011 IT Service Management. Specification for Service Management: 

 

ISO 20000-1 IT Service Management. Specification for Service Management

 

2) ISO/IEC 20000-2: 2012 IT Service Management. Code of Practice for Service management

 

ISO 20000-1 IT Service Management. Code of Practice for Service management

 

 

 

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