comprehensive series of documents and templates to support the release process
The Relationship Process Library
and documents to support the relationship process
20000 Process Sheets
ISO 20000 processes distilled into a series of easy to use graphical reference
ISO 20000 Training
PowerPoint introduction for executive management.
20000 Compliance Assessment Kit
Excel based kit
to measure assessment against ITSM processes.
ISO 20000 Strategy Template
template document detailing the case for ISO 20000 from a strategic
Sample Outsourcing Agreement and Various Bonus Items
A range of
additional support materials.