ISO 20000 CONTENTS   The Service Delivery Library An comprehensive series of documents and templates to support the service delivery process, including SLA templates.   The Resolution Process Library An comprehensive series of documents and templates to support the service delivery process   The Control Process Library An comprehensive series of documents and templates to support the control process   The Release Process Library An comprehensive series of documents and templates to support the release process   The Relationship Process Library Key templates and documents to support the relationship process   The ISO 20000 Process Sheets The ISO 20000 processes distilled into a series of easy to use graphical reference sheets.    The ISO 20000 Training Presentations A PowerPoint introduction for executive management.    ISO 20000 Compliance Assessment Kit An Excel based kit to measure assessment against ITSM processes.    The ISO 20000 Strategy Template A template document detailing the case for ISO 20000 from a strategic viewpoint.    A Sample Outsourcing Agreement and Various Bonus Items A range of additional support materials.   PURCHASE THE TOOLKIT The entire toolkit can be purchased online and downloaded straight to your PC. Simply visit our ISO 20000  Purchase Page

Both ISO 20000-1 and ISO 20000-2     The toolkit includes a copy of each of the ISO 20000 standards, in printable PDF format:   1) ISO/IEC 20000-1 IT Service Management. Specification for Service Management:      2) ISO/IEC 20000-2 IT Service Management. Code of Practice for Service management         Return to Main Page       The ISO 20000 Toolkit Purchase Page