The ISO 20000 / ISO20000 ITSM Implementation Support Kit

 

ISO 20000

CONTENTS

 

Both Parts of ISO 20000

A PDF copy of each part of the standard itself 

 

The Service Delivery Library

An comprehensive series of documents and templates to support the service delivery process, including SLA templates.

 

The Resolution Process Library

An comprehensive series of documents and templates to support the service delivery process

 

The Control Process Library

An comprehensive series of documents and templates to support the control process

 

The Release Process Library

An comprehensive series of documents and templates to support the release process

 

The ISO 20000 Process Sheets

The ISO 20000 processes distilled into a series of easy to use graphical reference sheets. 

 

The ISO 20000 Training Presentations

A PowerPoint introduction for executive management. 

 

ISO 20000 Compliance Assessment Kit

An Excel based kit to measure assessment against ITSM processes. 

 

The ISO 20000 Strategy Template

A template document detailing the case for ISO 20000 from a strategic viewpoint. 

 

A Sample Outsourcing Agreement and Various Bonus Items

A range of additional support materials.

 

PURCHASE
THE TOOLKIT

The ISO 20000 Toolkit On Your PC

The entire toolkit can be purchased online and downloaded straight to your PC. Simply visit our

ISO 20000  Purchase Page

 

 

Contact Us

 

The ISO 20000 Toolkit Contact Page

 

Should you wish to contact us with respect to any aspect of the ISO 20000 Toolkit, please do not hesitate to do so. 

 

Our preferred channel of contact is email. We can be reached via the following address:

 

 

iso [@] 20000-toolkit [.] com

 

 

 

 

 

 

 

R&LB Associates

 

The above email address is to be used for enquiries relating to the ISO 20000 Toolkit. To contact us on any other matter, or with respect to our range of support services and offerings, the correct email address is: 20k [@] 20000-toolkit [.] com. We aim to reply to all emails within a maximum of 24 hours.

 

 

 

 

 

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