ISO 20000 CONTENTS   Both Parts of ISO 20000 A PDF copy of each part of the standard itself    The Service Delivery Library An comprehensive series of documents and templates to support the service delivery process, including SLA templates.   The Resolution Process Library An comprehensive series of documents and templates to support the service delivery process   The Control Process Library An comprehensive series of documents and templates to support the control process   The Release Process Library An comprehensive series of documents and templates to support the release process   The ISO 20000 Process Sheets The ISO 20000 processes distilled into a series of easy to use graphical reference sheets.    The ISO 20000 Training Presentations A PowerPoint introduction for executive management.    ISO 20000 Compliance Assessment Kit An Excel based kit to measure assessment against ITSM processes.    The ISO 20000 Strategy Template A template document detailing the case for ISO 20000 from a strategic viewpoint.    A Sample Outsourcing Agreement and Various Bonus Items A range of additional support materials.   PURCHASE THE TOOLKIT The entire toolkit can be purchased online and downloaded straight to your PC. Simply visit our ISO 20000  Purchase Page

The ISO 20000 Toolkit Contact Page   Should you wish to contact us with respect to any aspect of the ISO 20000 Toolkit, please do not hesitate to do so.    Our preferred channel of contact is email. We can be reached via the following address:     iso [@] 20000-toolkit [.] com               R&LB Associates   The above email address is to be used for enquiries relating to the ISO 20000 Toolkit. To contact us on any other matter, or with respect to our range of support services and offerings, the correct email address is: 20k [@] 20000-toolkit [.] com. We aim to reply to all emails within a maximum of 24 hours.           Return to Main Page       The ISO 20000 Toolkit Purchase Page