ITSM and ISO 20000 Compliance Assessment Kit
This is an
Excel spreadsheet that is used to gather responses and collate results for
questions regarding a range of ISO 20000 and ITSM disciplines. This is
designed to help you determine what areas are working well and which areas
are in need of some attention.
Questions are posed for each process area or discipline, and multiple
participants can take part in the assessment.
The following is a
range of snapshots taken from this item: