The
ISO 20000 Implementation Toolkit & Library
The two ISO
20000 standards are of course relatively complex documents. Both the
Specification and the 'Code of Practice' require effort and commitment
to both understand and implement. This can be a daunting task.
Fortunately,
however, it is possible to ease this path considerably. The standards can now be
obtained together with a range of items and materials specifically designed to
assist implementation, and explain many of the concepts and issues. These
resources are intended to be of significant use, both to the beginner and the
seasoned professional, and should prove valuable both initially and long into
the future.
THE ISO
20000 TOOLKIT
This
entire library of items included was developed by leading ITSM professionals, with
countless years of experience, and support all the key processes. A
substantial majority of items are supplied in MS-Word, PowerPoint and Excel
formats, so that you can edit and tailor them, with the rest being provided
in PDF format.
Included are
the following quality items/libraries:
 | Both
standards: ISO 20000-1 and ISO 20000-2
|
| An
ISO 20000 Process Compliance Assessment Kit
|
| A
library of materials to support the service delivery processes
|
| Various
items to support the resolution processes
|
| A
range of documents to support the control processes
|
| A
selection of materials to support the release process
|
| Key
items and materials to support the relationship process
|
| For
each process, a graphical reference sheet to assist
understanding
|
| A
training presentation to introduce ISO 20000 to executive
management
|
| A
comprehensive ISO 20000 strategy template
|
| A
sample outsourcing agreement
|
| Various
other materials and documents
|
ISO 20000 FROM
INTRODUCTION TO IMPLEMENTATION
This
substantial toolkit will support you from introduction to implementation. To
demonstrate the quality of the contents, however, we have documented each of
the toolkit's items groups on this website. To view what is offered in a
particular area, simply select from the left hand panel.
The
pages not only explain what the item(s) are, but provide a number of snapshot
samples, taken directly from the product itself. Hopefully, this will
provide an insight into the quality, and extent, of this outstanding toolkit.
WHERE
CAN I FIND THE TOOLKIT?
From
here!
The entire toolkit (every item described on this website) can be purchased
and downloaded straight to your PC for a discounted price of just $795. Just
visit our toolkit purchase page to place your
order via our secure server.
CONTACT
PAGE
If
you wish to contact us with respect to the ISO 20000 Toolkit, please feel
free to do so via the details on our toolkit contact page.
