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ISO
20000
CONTENTS
Both
Parts of ISO 20000
A
PDF copy of each
part of the standard itself
The
Service Delivery Library
An
comprehensive series of documents and templates to support the service
delivery process, including SLA templates.
The
Resolution Process Library
An comprehensive
series of documents and templates to support the service delivery process
The
Control Process Library
An
comprehensive series of documents and templates to support the control process
The Release Process Library
An
comprehensive series of documents and templates to support the release process
The Relationship Process Library
Key templates
and documents to support the relationship process
The ISO
20000 Process Sheets
The
ISO 20000 processes distilled into a series of easy to use graphical reference
sheets.
The
ISO 20000 Training
Presentations
A
PowerPoint introduction for executive management.
ISO
20000 Compliance Assessment Kit
A n
Excel based kit
to measure assessment against ITSM processes.
The
ISO 20000 Strategy Template
A
template document detailing the case for ISO 20000 from a strategic
viewpoint.
A
Sample Outsourcing Agreement and Various Bonus Items
A range of
additional support materials.
PURCHASE
The
entire toolkit can be
purchased online and downloaded straight to your PC. Simply visit our
ISO
20000 Purchase Page
Ref:
IEC, IEEE,
Yahoo
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The
ISO 20000 Toolkit Purchase & Download Page
The
ISO 20000 Toolkit contains every item referenced on this website, including the
standards themselves. To
purchase via our secure
server for a discounted price of just $795, simply follow the link
below. You can then download directly to your computer at your own
convenience.
Follow the link above to
purchase on the secure purchase server.
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