Other Materials: The ISO 20000 / ISO20000 ITSM Implementation Support Kit

 

ISO 20000

CONTENTS

 

Both Parts of ISO 20000

A PDF copy of each part of the standard itself 

 

The Service Delivery Library

An comprehensive series of documents and templates to support the service delivery process, including SLA templates.

 

The Resolution Process Library

An comprehensive series of documents and templates to support the service delivery process

 

The Control Process Library

An comprehensive series of documents and templates to support the control process

 

The Release Process Library

An comprehensive series of documents and templates to support the release process

 

The Relationship Process Library

Key templates and documents to support the relationship process

 

The ISO 20000 Process Sheets

The ISO 20000 processes distilled into a series of easy to use graphical reference sheets. 

 

The ISO 20000 Training Presentations

A PowerPoint introduction for executive management. 

 

ISO 20000 Compliance Assessment Kit

An Excel based kit to measure assessment against ITSM processes. 

 

The ISO 20000 Strategy Template

A template document detailing the case for ISO 20000 from a strategic viewpoint. 

 

PURCHASE
THE TOOLKIT

The ISO 20000 Toolkit On Your PC

The entire toolkit can be purchased online and downloaded straight to your PC. Simply visit our

ISO 20000  Purchase Page

 

 

Other Materials

 

Outsourcing Contract and other ISO 20000 Items

 

The ISO 20000 Toolkit contains a wide range of other materials and resources. These include a sample outsourcing agreement, as well as introductions to various related frameworks.

 

The following pages were extracted directly from these items:

 

a) Outsourcing

 

 

 

 

 

b) Other Items

 

 

 

 

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