The ISO 20000 / ISO20000 Processes

 

ISO 20000

CONTENTS

 

Both Parts of ISO 20000

A PDF copy of each part of the standard itself 

 

The Service Delivery Library

An comprehensive series of documents and templates to support the service delivery process, including SLA templates.

 

The Resolution Process Library

An comprehensive series of documents and templates to support the service delivery process

 

The Control Process Library

An comprehensive series of documents and templates to support the control process

 

The Release Process Library

An comprehensive series of documents and templates to support the release process

 

The ISO 20000 Process Sheets

The ISO 20000 processes distilled into a series of easy to use graphical reference sheets. 

 

The ISO 20000 Training Presentations

A PowerPoint introduction for executive management. 

 

ISO 20000 Compliance Assessment Kit

An Excel based kit to measure assessment against ITSM processes. 

 

The ISO 20000 Strategy Template

A template document detailing the case for ISO 20000 from a strategic viewpoint. 

 

A Sample Outsourcing Agreement and Various Bonus Items

A range of additional support materials.

 

PURCHASE
THE TOOLKIT

The ISO 20000 Toolkit On Your PC

The entire toolkit can be purchased online and downloaded straight to your PC. Simply visit our

ISO 20000  Purchase Page

 

 

The Process Sheets

 

The ISO 20000 Process Sheets

 

These are the most concise summary of each of the ISO 20000 processes. They enable you to understand the goal and basic activities of each of the processes. They should be the first thing you review to get a high level understanding of the processes and their inter-relationships.

The 14 sheets (each in PDF format) present a colorful representation, and can be used for both learning and references. The following are extracts from this collection:

 

 

 

 

 

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