ISO 20000 / ISO20000 Relationship Process

 

ISO 20000

CONTENTS

 

Both Parts of ISO 20000

A PDF copy of each part of the standard itself 

 

The Service Delivery Library

An comprehensive series of documents and templates to support the service delivery process, including SLA templates.

 

The Resolution Process Library

An comprehensive series of documents and templates to support the service delivery process

 

The Control Process Library

An comprehensive series of documents and templates to support the control process

 

The Release Process Library

An comprehensive series of documents and templates to support the release process

 

The ISO 20000 Process Sheets

The ISO 20000 processes distilled into a series of easy to use graphical reference sheets. 

 

The ISO 20000 Training Presentations

A PowerPoint introduction for executive management. 

 

ISO 20000 Compliance Assessment Kit

An Excel based kit to measure assessment against ITSM processes. 

 

The ISO 20000 Strategy Template

A template document detailing the case for ISO 20000 from a strategic viewpoint. 

 

A Sample Outsourcing Agreement and Various Bonus Items

A range of additional support materials.

 

PURCHASE
THE TOOLKIT

The ISO 20000 Toolkit On Your PC

The entire toolkit can be purchased online and downloaded straight to your PC. Simply visit our

ISO 20000  Purchase Page

 

 

The Relationship Process

 

The ISO 20000 Relationship  Process Library

 

This is a library of items and materials to support the relationship process. The following documents are included:

 

  1. Business Relationship Risk register there is a requirement to monitor the potential issues that could affect the successful implementation of any project. This guide is an excellent way to track risks in an open manner.
  2. Supplier relationship Timesheet template when working with suppliers there is often a requirement to be able to track time spent working on specific issues/projects. Use this neat template for your summary reporting.
  3. Supplier relationship Resource usage sheet another view on tracking time details for your external suppliers against agreed work hours. Use this excel spreadsheet to track actual hours worked against budgeted/approved work hours.
  4. Business Relationship and Supplier Combined Roles and Responsibilities with a focus on the Change and Release Management processes this guide is an excellent starting point to clarify the types of roles and their assignments that have to be discussed and agreed. This document is a higher level guide than each of the individual process role and responsibility guides that are also provided as part of this kit.

 

The following are just a handful of samples from this unique collection:

 

 

ISO 20000 Implementation

 

 

 

 

 

 

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The ISO 20000 Relationship Process