The ISO 20000 / ISO20000 Release Process

 

ISO 20000

CONTENTS

 

Both Parts of ISO 20000

A PDF copy of each part of the standard itself 

 

The Service Delivery Library

An comprehensive series of documents and templates to support the service delivery process, including SLA templates.

 

The Resolution Process Library

An comprehensive series of documents and templates to support the service delivery process

 

The Control Process Library

An comprehensive series of documents and templates to support the control process

 

The Relationship Process Library

Key templates and documents to support the relationship process

 

The Release Process Library

An comprehensive series of documents and templates to support the release process

 

The ISO 20000 Process Sheets

The ISO 20000 processes distilled into a series of easy to use graphical reference sheets. 

 

The ISO 20000 Training Presentations

A PowerPoint introduction for executive management. 

 

ISO 20000 Compliance Assessment Kit

An Excel based kit to measure assessment against ITSM processes. 

 

The ISO 20000 Strategy Template

A template document detailing the case for ISO 20000 from a strategic viewpoint. 

 

A Sample Outsourcing Agreement and Various Bonus Items

A range of additional support materials.

 

PURCHASE
THE TOOLKIT

The ISO 20000 Toolkit On Your PC

The entire toolkit can be purchased online and downloaded straight to your PC. Simply visit our

ISO 20000  Purchase Page

 

 

The Release Process

 

The ISO 20000 Release Process Library

 

This is a library of materials to support the release process. The following items are included:

 

  1. Release Management Process flow an excellent overview of the entire Release Management flow, showing the close connection to the Change Management process (Control Family).
  2. Release Management Process Manager while not an software developer the Release Manager needs to be aware of the issues relating to software testing, hardware implementations and all the challenges of appropriate timing along with minimal business impact.
  3. Release Management Reports and Key Performance Indicators the guidance in this document is relevant to all process areas. The principle of SMART measurements is not new, but it is presented here in an easy to understand format. Also included are specific references for the Release process.
  4. Release Management DSL and DHS Definitions a simple checklist that will help your release librarian understand how definitive software (copy of all live software in use throughout the environment) and baseline hardware (DHS) should be managed.

 

 

The following are just a handful of extracts from this collection:

 

 

 

 

 

 

 

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